We’re thrilled to announce a change that’s already making things smoother, friendlier, and more efficient for our amazing HOH families!

We’ve said goodbye to the traditional front office—and in its place, we’ve introduced our Customer Experience Hosts, right here in the lobby! These friendly, helpful team members are here during peak hours to welcome you, answer questions, and make sure your visit feels easy, personal, and joyful every time you walk through the door.

Behind the scenes, all office-related tasks—like billing, account changes, and scheduling—are now handled by our Customer CARE Center off-site. That means faster response times, better organization, and more accurate help when you need it.

If you stop by and a Host isn’t available, no stress! Just scan the QR code posted around the lobby area and fill out a quick Inquiry Form. A member of our Customer CARE Center will follow up within 24 hours to take care of whatever you need.

Need to ask something more detailed? Our Hosts can guide you right to the QR code so you can submit your question (birthday party,evaluations, privates, tuition questions,etc.) in seconds. It’s quick, easy, and ensures you get the help you need—without waiting around.

Our Customer Experience Hosts are currently available Monday–Thursday from 3:00 to 7:00 PM, and Saturdays from 9:00 to 12:00. We’ll continue to grow these hours as our community grows too! You can also reach someone via phone, email or text to our Care Center (main office) Monday through Thursday 9-8:30, Friday 9-6 and Saturday 9-1.

We’re so excited about this upgrade to your experience. It’s just one more way we’re working to bring more joy, ease, and connection to every visit. Thank you for being part of our HOH family—the best is truly yet to come! 💙